Silvia Castaneda
Sr Business Management Analyst @TD
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WORK HISTORY
Sr Business Management Analyst @TD
Toronto, ON, CA
EDUCATION
Universidad San Ignacio de Loyola
Diploma, Computer Science
Toronto District School Board
Enhanced Language Training for Information technology
SKILLS
ABOUT SILVIA CASTANEDA
Experienced Customer-orientated IT Technical Analyst with a strong ability to multitask and support multiple end users with desktop/laptop, networking and application inquiries by telephone, email and in person, including time critical support. Excels in setting priorities, meeting deadlines in a fast-paced environment. A competent, effective communicator in both technical and non-technical settings. Provide win-win solutions and is instrumental in helping the organization maintain a strategic, competitive edge by providing strong, positive leadership. Drives excellent performance in teams, and managed services in order to maximize the business value to the organization.
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