Silvia Castaneda

Sr Business Management Analyst @TD

Toronto, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2025 — Present

Sr Business Management Analyst @TD

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Toronto, ON, CA

EDUCATION

1992 — 1996

Universidad San Ignacio de Loyola

Diploma, Computer Science

2010 — 2010

Toronto District School Board

Enhanced Language Training for Information technology

SKILLS

Service DeskItilTroubleshootingActive DirectoryCustomer ServiceTeamworkHelp Desk SupportResearchXpWindowsMicrosoft OfficeNetworkingServersWindows ServerDisaster RecoveryMicrosoft ExchangeSharepointVpnWindows 7DnsTechnical SupportManagementTcp/IpWindows Xp

ABOUT SILVIA CASTANEDA

Experienced Customer-orientated IT Technical Analyst with a strong ability to multitask and support multiple end users with desktop/laptop, networking and application inquiries by telephone, email and in person, including time critical support. Excels in setting priorities, meeting deadlines in a fast-paced environment. A competent, effective communicator in both technical and non-technical settings. Provide win-win solutions and is instrumental in helping the organization maintain a strategic, competitive edge by providing strong, positive leadership. Drives excellent performance in teams, and managed services in order to maximize the business value to the organization.

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Silvia Castaneda — Sr Business Management Analyst at TD in Toronto, CA | Unifers