Silvia Raza

About Silvia Raza

I am a certified medical assistant with over two years of experience in healthcare administration, accounting, and contact tracing. I work as a patient access scheduler-medical assistant at Cedars-Sinai, one of the leading hospitals in the nation, where I handle up to 50 calls daily, conduct patient registration, scheduling, and authorization processing, and triage calls for non-urgent and urgent care services.I have a comprehensive understanding of various medical systems, such as E-Clinical, Epic, Allscripts, and more, and I am proficient in Microsoft Excel, Word, and Outlook. I also have experience in performing financial audits, maintaining payroll records, and overseeing day-to-day office operations, as I previously worked as an administrative assistant at Erich Josephs CPA. I am a dedicated and results-driven professional who thrives in dynamic environments and delivers exceptional results.My mission is to provide high-quality and compassionate care to patients and support the medical staff and the organization. I leverage my strong problem-solving, decision-making, and communication skills to contribute positively to any team or project. I am energized by challenges, organized, trustworthy, and empathetic, with a keen ability to create and maintain partnerships that enhance the overall efficiency of a medical practice. I am also bilingual in Spanish and English, which allows me to serve a diverse population of patients.

Experience

1. Patient Access Representative Iii - Ophthalmology Department

   Cedars-Sinai

   Feb 2024 — Present

   Assist and Coach employees who require assistance with office protocols and tasks Monitor and observe calls from employees Track and monitor employee trends Answer up to 25-40 calls daily, ensuring patient satisfaction Conduct patient registration and scheduling Handle refill of prescription requests Triage calls for non-urgent and urgent care services Exposure to monthly metrics reporting Patient Outreach for referrals

Education

• Santa Monica College

  Health/Health Care Administration/Management

• American Career College

  Certified Medical Assistant , Medical/Clinical Assistant

Skills

• Budgets
• Hospitals
• Spreadsheets
• Accounts Payable
• Public Speaking
• Data Entry
• English
• Goal-Oriented Individual with Strong Leadership Capabilities
• Powerpoint
• Microsoft Excel
• Insurance
• Photoshop
• C++
• Medical Terminology
• Editing
• Html
• Medical Billing
• Healthcare Management
• Invoicing
• Patient Support
• Windows
• Organizational Structure
• Marketing
• Strategic Planning
• Medicine
• Social Networking
• Outlook
• Customer Service
• Healthcare
• Microsoft Office
• Sales
• Telephone Skills
• Clinical Research
• Research
• Medical Records
• Healthcare Information Technology
• Leadership
• Office Administration
• Social Media
• Emr