Silvia Cuestas Lemes Morandi
Senior Information Technology Consultant @CGI
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WORK HISTORY
Senior Information Technology Consultant @CGI
CA
WSIB – 06/27/2022 – current – Senior IT Consultant- Supervises all agents and takes care of their daily needs- Worked as team leader for a 5-month period- Handles onboarding for new team members- Manages the knowledge base (KB)- Conducts training sessions for over WSIB users- Analyzes agent calls and provides coaching- Acts as the point of contact between CGI and WSIB- Participates in WSIB projects requiring help desk team input- Maintains all process documentation.WSIB – 09/01/2021 – 06/24/2022 – Back office – Queue management on Service Now.IA – Industrial Alliance – 2 months - Help Desk.Pernod Ricard – 02/22/2021 – 08/31/2021 Help Desk- Managed calls, tickets, and emails- Handled back-office tasks, including onboarding and offboarding processes.
EDUCATION
Universidade Presbiteriana Mackenzie
Bachelor's degree, Data Processing Systems
Seneca Polytechnic
Diploma, Computer Programming
SKILLS
ABOUT SILVIA CUESTAS LEMES MORANDI
IT / GIS (Geographic Information System) consultant experience:For more than 15 years I have implemented many IT / GIS consulting projects in the Software Industry, working with C Level Executives, leading all the company technical support, and training more than 2500 customers from different industries.Computer Programming course at Seneca College Seneca President´s Honour List recognitionBachelor\'s degree in Data Processing at Mackenzie University.Geographic Information System (GIS): MapInfo professional, ArcGIS, QGIS, Toursolver, Chronomap, Geocoder and CartovistaA problem solver and strong team playerGreat ability to build long-term relationshipsSolid experience in training teams
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