Silvia Cortes Gil
Managing Director | Customer Success
- Role
- Managing Director - Customer Success at Nextant
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Silvia Cortes Gil
Accomplished professional with 20+ years of experience in business consulting, team leadership, and business development. Specialized in organizational transformation, human performance, business processes optimization and teamwork enhancement.A dependable and flexible professional with passion for top-quality work and excellent team performance.International experience working in Spain, Perú and the US with culturally diverse and distributed teams.Specialties: Business Consulting, Customer Success Management, Business Process Modernization, People development, Team building, Project Planning and Execution.
Experience
Managing Director - Customer Success
Jul 2021 — Present · Miami-Fort Lauderdale, FL, US
Team Leader | Account Manager | Customer SuccessMember of Nextant Leadership Team focused on client strategy, growth and customer success within a set of accounts. Managing a multi-million dollar revenue portfolio and leading and coaching 40+ consultants across a wide range of specialization areas. Main responsibilities- Customer Success Management: Building strong relationships with clients and overseeing all aspects of a customer\'s experience, ensuring projects are delivered with the highest quality and clients’ expectations are satisfied or exceeded- Leading and Mentoring the Delivery Team: Providing guidance, support, and professional development to ensure high performance and motivated teams- Business Development: Collaborating with Sales and Marketing teams to develop strategies that align with business goals, identifying opportunities for expansion or improvement, and planning and preparing proposals for new projects.
Education
Universidad Pontificia Comillas
BA, Business
1990 — 1996
Colegio Nuestra Señora del Recuerdo
COU
1989 — 1990
Universidad Pontificia Comillas
BA, Law
1990 — 1995
ESCP Business School
Master, Human Resources and New Technologies
2001 — 2002
Skills
- Project Planning
- Management
- Change Management
- Project Management
- Recruiting
- Analysis
- Team Management
- Team-Oriented
- Business Strategy
- Management Consulting
- Human Resources
- Business Process Improvement
- Organizational Design
- Strategy
- Training
- Leadership
- Human Performance
- Business Transformation
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