Silvia Citelli

Operations Coordinator @Ttwgroup

Coordination of B2B with more than 10 people on the team, bringing the operation into sales. Responsible for the integration of the Product, Operation and Sales areas, facilitating communication and work between the sectors. Analysis of sales results and identification of opportunities. After moving to another country, became responsible for the development of a new business area of ​the company, creating FAMTOURS, in addition to operating and negotiating all these familiarization trips and accompanying as a tour leader on some of them. Also, responsible for the development of products for Asia, Oceania and the Middle East, developing samples itineraries, negotiating contracts, giving trainings to the team, representing the company on trading shows, CRM inputs and so one.