Silvia Bovino
Senior Consultant - Organisational Change Management @Infosys Consulting
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WORK HISTORY
Senior Consultant - Organisational Change Management @Infosys Consulting
London, GB
EDUCATION
Università degli Studi di Milano
Bachelor's degree, International and Intercultural Communication
Universidad de Extremadura
Study Abroad Year, Filología y letras
Università degli Studi di Milano-Bicocca
Master's degree (First Level), Management and digital transformation - soft & digital skills for new business models
ABOUT SILVIA BOVINO
Change Manager specialising in global, process and tech-enabled transformations (ERP, AI, OSS, digital platforms). Experienced in client-facing and business-facing roles, partnering with senior leaders and working across onsite and offshore technical delivery teams aligning strategy, execution and adoption through human-centric change approaches.Skilled in change impact assessment, training needs analysis, and developing business readiness. Proficient at developing communication strategies and plans, delivering training, and driving user adoption, with a data-driven approach to measuring success through KPIs and dashboards. Experienced in developing personas and user journeys to inform tailored change interventions. Experienced in managing business change across both private and public sectors, with a global focus. Successfully delivered transformations within Financial Services, Retail, Consumer Goods, Manufacturing, Healthcare and Telco industries.
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