Silvana Jimenez
Partners and Experts Care Manager & Voc Helper @Prestashop
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WORK HISTORY
Partners and Experts Care Manager & Voc Helper @Prestashop
Paris, FR
EDUCATION
Groupe ETEC
BTS
Université Paul Valéry - Montpellier III
Licence
Lycée Français Antoine et Consuelo de Saint-Exupéry, San Salvador, El Salvador
Baccalauréat
EDC Paris Business School
MBA Business Project Management
ABOUT SILVANA JIMENEZ
I started my career helping people unwind in high-end spas—first as a therapist, then as a manager assistant. That’s where I learned the power of service, attention to detail, and calm under pressure. Years later, I bring that same mindset to the tech world. At PrestaShop, I lead Partner and Expert care, blending strategic support management with content, communication, and customer insight. I collaborate across teams to solve problems, share knowledge, and turn feedback into meaningful change. From hands-on service to SaaS leadership, my path has always been about people—and creating experiences that truly work for them.
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