Julian Silva

Principal Developer @TTEC Digital

Toronto, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jun 2023 — Present

Principal Developer @TTEC Digital

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Fill enterprise-wide product gaps by providing customizations and integrations to TTEC Digital solutions for contact centres. Technology stack: C#.NET, JavaScript, PowerShell, NodeJS, AngularJS, AJAX, jQuery, XML, HTML, JSON, REST & SOAP Web Services.

EDUCATION

2008 — 2012

York University

Bachelor of Arts, Honours Double Major Cum Laude, Italian Studies & Linguistics

2013 — 2013

Instituto Superior Técnico

Certificate, Machine Learning with Big Data

2009 — 2009

Alma Mater Studiorum – Università di Bologna

Certificate, Advanced Italian

2018 — 2020

John & Jenny TCM College

Traditional Chinese Medicine

2012 — 2013

The University of Edinburgh

Master of Science (MSc), Speech and Language Technology

2011 — 2012

Universidade de Coimbra

Certificate, Advanced Portuguese Language and Literature

SKILLS

Hidden Markov ModelsNatural Language ProcessingHigh AvailabilityCustomer ServiceProgrammingProsodySslAcoustic ModelingNormalizationIT Infrastructure DesignDatabasesStatistical Data AnalysisCustomer SatisfactionLinguisticsBayesian InferenceStatistical ModelingXmlUccePortugueseSqlMorphologyJavascriptPhoneticsSoftwareFinesseContact CentersC#TroubleshootingLanguage ModellingIntegrationSyntaxCryptographyUpstream Works for FinesseResearchWeb ApplicationsAdaptive LearningPythonItalianNeural NetworksNetworking

ABOUT JULIAN SILVA

Experience Synopsis- 15 years of overall IT full-time professional experience…

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