Erin Silva
Experienced Customer Success & Prof Services Leader | 15+ Years Driving Client Outcomes Across B2B SaaS, Martech & Pro Sports
- Role
- Account Manager at BairesDev
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Erin Silva
With extensive experience in customer success and account strategy, I currently serve as an Account Manager at BairesDev. My focus lies in fostering strong client relationships, leveraging negotiation skills, and driving customer growth & retention. Passionate about delivering value, I collaborate with teams to align strategies and ensure excellent service.Previous experience includes- Managing a team of 14 professional services consultants, apart of our overall Customer Success org- Expanding the Customer Success team into new international markets (EMEA)- Partnering with product and solution consulting teams to build and help prioritize feature development- In-person QBRs, implementation, and strategy sessions with customers- Speaker at Drift marketing events
Experience
Account Manager
Jan 2025 — Present · Boston, MA, US
Education
University of Massachusetts Amherst
Bachelor of Science (B.S.), Sport Management
2009 — 2012
Skills
- Fundraising
- Marketing Strategy
- Social Media
- Sports Marketing
- Travel Management
- Prospect Qualification
- Client Prospecting
- Marketing
- Online Advertising
- Event Management
- Management
- Social Networking
- Ticket Sales
- Social Media Marketing
- Leadership
- Microsoft Excel
- Powerpoint
- Business Development
- Public Speaking
- Sponsorship Activation
- Cold Calling
- Customer Service
- Sponsorship
- Baseball
- Press Releases
- Retargeting
- Pay Per Click (Ppc)
- Event Planning
- Microsoft Word
- Sports
- Artics
- Sports Management
- Time Management
- Archtics
- Advertising
- Travel Planning
- Marketing Communications
- Teamwork
- Microsoft Office
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