Silva Hagopian

Retail Store Manager @CVS Health

Porter Ranch, CA, US

Leading, supervising, assigning and directing activities to store associates • Responsible for action plans and service improvements• Assist customers with their questions, problems and complaints• Promote CVS customer service culture and a positive shopping experience for the customers• Provide colleagues personalized customer service feedback and coaching• Handle all customer relations issues • Price merchandise and stock shelves• Organize and execute the display and signing of weekly, major promotional and seasonal merchandise• Complete random cash verifications; journal tape checks; analyze Cashier Analysis Report• Identify and react to shoplifters and apprehend to secure company assets and process shoplifters accordingly• Administer, monitor, and react to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases• Access, input, retrieve and analyze information from the computer• Order regular and promotional merchandise, maintaining appropriate inventory levels • Maintain an organized office and backroom• Verify and document billing of merchandise (check-in merchandise)• Schedule daily, weekly activities; prepare weekly work schedules based on store’s budgeted hours• Ensure compliance with all company policies and procedures and federal and state laws

California State University, Northridge (CSUN)

Bachelor of Business Administration (B.B.A.), Business Management

AAA Institute

Project Management Professional (PMI) , Project Management