Silkpreet Walia
Google Ads Consultant | Analyst Dell
- Role
- Process Specialist at Cognizant
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Silkpreet Walia
Process professional with proven track record in optimizing workflows and improving operational efficiencies. Known for strong collaboration and adaptability, capable of delivering consistent results in dynamic environments. Excels in process analysis and team collaboration, ensuring reliable and flexible support for changing needs.
Experience
Process Specialist
Jun 2025 — Present · Gurugram, IN
Ensuring that titanium, gold, and platinum clients receive their solutions on schedule 2. Upholding high standards of quality for these clients3. Ensuring that the agents are using appropriate language and providing clients with appropriate solutions4. Examining the backend teams\' solutions5. Analyzing the main concerns and auditing every measure of the consumers\' troubles
Education
Panjab University
Master of Arts - MA, Economics
2014 — 2016
Panjab University
Bachelor of Commerce - BCom, Business/Commerce, General
2011 — 2014
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