Silas Swaim

About Silas Swaim

I am a Senior Manager of IT Client Services professional with a strong drive to provide IT solutions and support working together with all areas of the business. My strengths include performing under pressure in a fast-paced environment as well as planning both projects and the day to day work load for my team. Over the last 5 years I have exceeded in my role by delivering excellent guidance to my team members and developing nimble, dynamic roles across multiple geographies to match business needs. My Team has consistently provided the desired level of business support while delivering on our budget commitments. I am excited to gain new learning experiences, develop relationships and share the best of my 22 years of knowledge in a new role.Having worked my way from a technician, up into management, I have supported a variety of technology. From day to day break/fix tech support, end user support, deskside PC repairs all the way to large scale builds, out fitting distribution centers, and large-scale software upgrades. Worked hand in hand with network engineers, server administrators, and information security teams to insure all aspects of end user computing are performing with quality and efficiencies. In addition, I have performed the install of our WIFI/RF infrastructures and worked through several updates and upgrades over the years after installation. Supporting software like Office, Client Access, SCCM, Aternity, as well as assisting in automated installs via Active Directory and SCCM were part of my daily support routine.From the role of a technician, I moved into management over a team of techs. From there I expanded my support area to handle our local distribution centers as well as our remote sales and loss prevention team. The support area continued to grow as we added new distribution centers locally and aided in outfitting 3PL centers with hardware and infrastructure.

Experience

1. Manager, IT End User Services and Support

   Lumos Fiber

   Mar 2022 — Present · Greensboro, NC, US

Skills

• As400
• Supply Chain
• Strategic Planning
• Mobile Devices
• E-Commerce
• Blackberry
• Project Management
• Customer Service
• Radio-Frequency Identification (Rfid)
• Leadership
• Distribution Systems
• Airwatch
• Trend Analysis
• Windows 10
• Apparel
• Barcode Scanners
• Sap
• Change Management
• Asset Management
• Microsoft Office
• Team Leader
• Mobile Device Management
• IT Management
• IT Executive Support
• Iphone Support
• Edi
• Team Leadership
• Vendor Management
• Third Party Vendor Management
• Deskside Support
• Technical Design
• Business Process Improvement
• Process Improvement
• Help Desk
• Communication
• Ibm Iseries
• Troubleshooting
• Microsoft Excel
• Rf Troubleshooting
• Service Now