Silas Ademola

Business Systems Analyst @Somero Enterprises

Fort Myers, FL, US

Implemented, administered, and updated critical Enterprise systems (e.g, ERP, CRM, CPQ, data reporting/distribution, and data visualization platforms), supporting seamless operations of IT systems for 200+ global users.Delivered comprehensive Tier 1 to Tier 3 technical support for the QAD ERP system, resolving 85% of end-user issues within the set timeframe, optimizing Somero\'s overall system performance (using C#, HTML, JSON, VBA), and enhancing user experience.Contributed to ERP cloud migration, defining data requirements, cleansing and migrating data (Python/Excel/Bash Scripts), converting and reconfiguring 400+ Stored Procedures, 120+ automated reports.Performed root-cause analysis and led user requirements gathering sessions to create clear user stories, enabling management to prioritize system/process improvement projects for Finance/Accounting, Sales, and Operations.Collaborated with 15+ vendors to resolve system issues, managed vendor selection and oversight, ensuring smooth Business systems operations while adhering to budget.Led multiple small to mid-size projects using (SDLC) to enhance data gathering, processing, and visualization, employing Agile and Waterfall methodologies utilizing UiPath (RPA), resulting in a 3x increase in user engagement with reporting tools. Configured (Azure) Enterprise Data Warehouse and configured Master Data Tools to create a unified data source for enterprise entities, improving financial report accessibility by 30% and increasing overall reliability.