Sikiru Ajayi
Application Support Engineer @Ricorocks Internet Marketing & Digital Agency
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WORK HISTORY
Application Support Engineer @Ricorocks Internet Marketing & Digital Agency
Mattlock, GB
Working directly with clients via phone and tickets on the help desk and/or project-related tasks - Maintenance and troubleshooting of Microsoft Servers and Workstations - Windows Server / Active Directory setup, configuration, migrations- Remote installations and configurations of Windows 10 upgrades operating systems and software via - Kaseya remote management system- Configuration, maintenance, and troubleshooting of Sonicwall, Cisco, Netgear, Microsoft apps, Windows Updates and maintenance, and other similar firewalls or network equipment is plus - Configuration, maintenance, and troubleshooting of Windows-based workstations, Group policy, and software- End-user support for Microsoft and other 3rd party software via phone and ticketing system - End-user mobile device support (iPhone / Android / Windows)#windows server #troubleshooting #customersuccess #customersupport #technicalsupport #microsoftoffice365 #modernworkplace #empathy #projectmanager
EDUCATION
Ekiti State University
Bachelor's degree, Educational Leadership and Administration, General, SECOND-CLASS UPPER DIVISION
University of Greenwich
Master of Library & Information Science - MLIS, Computer/Information Technology Administration and Management
ABOUT SIKIRU AJAYI
4 years of Experienced as a Microsoft Technical Support Engineer with an extensive background in supporting, assisting, collaborating, and resolving issues on Microsoft Cloud Technologies & Enterprise Software Platforms, IT service management, and helpdesk support, for organizations, and customers across the United States of America, the United Kingdom, Asia, and Africa.(EMEA, NOAM region). Additionally, with my background working with Microsoft partners, where I honed my skills in diagnosing and resolving complex technical issues. My role involved providing top-tier support to users, troubleshooting software and hardware problems, and offering effective solutions to ensure optimal product performance. In addition to my support expertise, I possess a versatile skill set that extends to backend development and DevOps practices. With a focus on PHP, I have collaborated on projects that involve designing and implementing robust backend systems, handling data management, and optimizing overall system performance. My familiarity with DevOps methodologies further allows me to bridge the gap between development and operations, streamlining workflows, automating processes, and enhancing the efficiency of software delivery. This unique combination of technical support proficiency, backend development skills, and DevOps knowledge equips me with a holistic perspective that is invaluable in delivering well-rounded and effective solutions.
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