Sijo Jacob
Miles to go before I sleep
- Role
- Ops Manager at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sijo Jacob
Vendor Development, and Last-Mile Operations Management. Skilled in designing and…
Experience
Ops Manager
Jun 2019 — Present · Hyderabad, IN
A professional and result-oriented individual working as a Specialist (Information Technology & Services). Have adequate experience & adept in Product and Project management for E-commerce Operations (First, Middle and Last Mile Operations), GIS (mapping Routing).* Spearheaded operations management for cross-functional teams, leading 20+ team members across hybrid setups, ensuring streamlined delivery and consistent SLA adherence and Promoted an auditor as manager* Drove customer satisfaction and service excellence through continuous process refinement, contributing to a 50%+ reduction in turnaround time via Time-Motion Studies and automation.* Delivered key program outcomes by implementing Power Query-based automation, resulting in an overall saving of ~17 hours/week (~0.4 FTE), optimizing stakeholder productivity.* Championed people management by creating structured onboarding, reverse shadowing, and mentoring programs, accelerating new hire readiness within 2 days.* Built macros and advanced Excel tools to automate file consolidation tasks, reducing manual effort by over 95%, ensuring operational accuracy and team efficiency.* Collaborated with internal stakeholders and senior leaders on continuous improvement initiatives (Kaizen-style), saving over 2.5 FTEs/month through workflow optimizations and reduced system toggling.* Recognized as a strategic program and operations leader, awarded multiple times for process innovation, team engagement, and measurable impact on business outcomes.* Directed weekly business reviews (WBR), headcount planning, performance calibration, and engagement metrics for review teams, ensuring data-driven decisions and strategic alignment.* Successfully led cross-geographical programs such as the Stop Sign and FleetEdge Projects, developing SOPs, optimizing delivery partner routing, and improving on- ground execution.
Education
Kendriya Vidyalaya
High School Diploma
2002 — 2012
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