Salman Ijaz
Engineering @ Instacart
- Role
- Software Support Engineer at Instacart
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Salman Ijaz
I am a recent graduate with a Computer Science major from Macalester College. My…
Experience
Software Support Engineer
Oct 2024 — Present · US
Enterprise Solutions Provided technical support across 8 Instacart products for ~40 retailers and businesses, driving faster resolution of application integration issues with retailer-specific CRM tools Increased team’s ticket resolution rate by ~20% by resolving ~35 tickets per week, leveraging MongoDB, SQL, and Ruby to address database issues and implement codebase improvements Partnered with engineering teams to introduce updates and troubleshoot bugs, improving retailer satisfaction by ~15%
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