Sihem Tlili
Technical Support, Test Engineer, Microsoft administrator, Software engineer, [email protected]
- Role
- Technical Support Specialist at Volt
- Location
- Sacramento, CA, US
- LinkedIn followers
- 500 followers
About Sihem Tlili
Program Manager and IT/Data Systems professional with a Bachelor of Engineering in…
Experience
Technical Support Specialist
Jan 2016 — Present · Elk Grove, CA, US
Identified troubleshot and resolved iOS technical and account security issues.Used probing skills to analyze, diagnose and resolve customer problems Provided excellent communication skills and maintained successful rapport with customersDetailed tracking of issues using company tools
Skills
- Software Development
- Sdlc
- Testing
- Integration
- Sql
- C
- System Testing
- Troubleshooting
- Test Writing
- Databases
- Engineering
- Networking
- Software Engineering
- Test Planning
- Unix
- Active Directory
- Group Policy
- Powershell
- Mcsa
- Mcse
- Virtualization
- Microsoft Dns
- Hyper-V
- Windows Server
- Tcp/Ip
- Microsoft Sql Server
- Technical Support
- Data Analysis
- Network Administration
- Classroom Management
- Tutoring
- Oracle
- Teacher Training
- Java
- Shell Scripting
- Educational Leadership
- Staff Development
- Training
- C++
- Team Leadership
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