Siham Lamnouar
Unified Communications and Contact Center Expert
- Role
- Customer Success Advisor at Bucher Suter
- Location
- Miami Beach, FL, US
- LinkedIn followers
- 500 followers
About Siham Lamnouar
I am a seasoned Unified Communications and Contact Center Engineer with over 12 years of experience across diverse industries, specializing in Cisco CCE, CUCM, Webex platforms and BroadWorks. I have a proven track record of managing multinational projects for global clients, including Cisco, Crédit Agricole, Société Générale, L’Oréal, and Université de Paris, achieving measurable improvements in system reliability and operational efficiency.My expertise spans technical delivery, troubleshooting, and system migrations, with notable accomplishments like reducing average resolution time. Fluent in Arabic, French, and English, with a good level of Spanish, I bring a strong ability to work across cultures and lead diverse teams.Currently, I am passionate about leveraging my skills to drive innovation and create impactful solutions in Unified Communications and Contact Centers.
Experience
Customer Success Advisor
Nov 2025 — Present
Education
Baccalaureate in Mathematical Sciences
Secondary Education Certificate specializing in Mathematical Sciences
2006
ENSEM
Telecommunications Engineer, Computer Systems Networking and Telecommunications
2009 — 2011
Preparatory School in Mathematics and Physics
Mathematics and Physics Preparatory School for Engineering, Engineering Science
2006 — 2008
Skills
- Project Planning
- Strategic Planning
- Team Management
- Cuc
- Management
- Microsoft Excel
- Gestion De Projet
- Génie Électrique
- Routing and Switching
- Negotiation
- Microsoft Office
- Français
- Arabe
- Ingénierie
- Administration Réseau
- Cucm
- Analyse De Données
- French
- Négociations
- English
- Formation
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