Sierra McQueen

About Sierra McQueen

Leading with over seven year\'s dedication in Workers\' Compensation insurance, my role encapsulates managing complex claims, guiding new Claims Representatives, and exercising authoritative decision-making in high-stakes scenarios. With a meticulous eye for detail, my proficiency in navigating multi-state regulations and mentoring teams has consistently optimized our claims management process. My approach marries robust written communication skills with a deep understanding of contractual obligations, ensuring transparent and effective vendor relationships. These competencies, coupled with a steadfast commitment to continuing education in workers\' compensation statutes, enable the delivery of exceptional service and informed strategic direction in the workers\' compensation domain.

Experience

1. Workers\' Compensation Team Lead Manager, Vendor Relations Manager, Events Coordinator

   ESIS, Inc.

   Jul 2023 — Present · Portland, OR, US

   o Reviews initial notice of claim, determines extent and validity of coverage, and screens for qualification for flow process. o Determines measures to be taken in absence of coverage or questionable cases. o Assigns work to subordinate Claims Representatives. Determines and delegates settlement authority to Claims Reps, in conjunction with Claim Vice President or Unit Manager. o Retains higher settlement authority beyond scope of subordinates; may directly settle such cases. Refers cases beyond scope of authority to Unit Managers. o Supervises investigations and oversees settlement or disposition of claims by assuring prompt contact of insureds and claimants, timely investigation, and equitable settlement. o Establishes loss reserves to reflect probable Company obligation; and reviews and modifies reserves as necessary. o Initiates proceedings for subrogation or recovery. On cases in suit, contacts and directs the activities of Claims Attorney. Negotiates and authorizes settlement. o Evaluates work of subordinate Claims Reps on open cases, or at periodic intervals. Provides direction and counsel by identifying areas of improvement needed. o Participates in human resources processes affecting subordinates in assigned unit, conducts Performance Evaluations, implements training and development. Participates in salary administration process. Responsible for recruitment and staffing of unit as vacancies occur.

Education

• Apollo English

  CELTA, English/Language Arts Teacher Education

• Oregon State University

  English Language and Literature/Letters

  2010 — 2012

• Portland State University

  Bachelor's Degree, English Language and Literature, General

  2012 — 2015

Skills

• Bartending
• Teaching English as a Foreign Language
• Typing
• Secretarial Skills
• Microsoft Office
• General Office Skills
• Writing
• Accounts Payable
• Switchboard Operator
• Customer Service
• Time Management
• Microsoft Word
• Inventory Management
• Microsoft Excel
• Social Networking
• Sales
• Retail
• Customer Satisfaction
• Social Media
• Powerpoint
• Public Speaking
• Leadership
• Teamwork
• Event Planning
• Marketing
• Social Media Marketing
• Management
• Hospitality