Sierra Sansom
Customer Enhancement Account Manager @PartsBase Inc.
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WORK HISTORY
Customer Enhancement Account Manager @PartsBase Inc.
Austin, TX, US
Onboard new clients and streamline their transition into the platform.•Schedule at least 10 and lead at least 5 compelling product presentations a week to showcase value.•Meet or exceed a 20% selling situation daily. •Maintain the accounts receivable to ensure a healthy book quality of 90% or higher. •Collaborate with key stakeholders to uncover growth and upsell opportunities.•Drive customer satisfaction by identifying and resolving issues quickly.•Proactively engage accounts to uncover needs, upsell, and cross-sell.•Track account performance and forecast trends for retention strategies.•Analyze client goals and market position to tailor service solutions.•Stay ahead of market trends and client changes to deliver ongoing value.•Attend events and client visits to strengthen relationships and build pipeline.
ABOUT SIERRA SANSOM
Graduated from the University of North Florida with a BBA in Marketing, bringing a strong…
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