Sienna Bates

About Sienna Bates

With my previous professional and academic background in cybersecurity, I now specialize in Human Risk and enterprise security solutions, bridging the gap between technical complexity and strategic business outcomes. Over the course of my career, I’ve partnered with global enterprise customers to design, implement, and optimize solutions that reduce risk exposure, strengthen compliance, and drive measurable impact. My deep expertise in Human Risk initiatives has allowed me to lead everything from product migrations and roadmap development to executive-level escalations and third-party security audits. I also take great pride in my ability to maintain strong customer relationships; my approach blends technical depth, program management, and a customer-first mindset ensures solutions not only meet compliance standards but also create long-term value.

Experience

1. Senior Technical Solutions Engineer

   Mimecast

   Jan 2025 — Present

   Spearheaded high level support for DLP product (Code42 Incydr)- Served as TPM for Human Risk Management initiatives- Conducted Policy Reviews for customers regarding Incydr DLP product- Created customer documentation for tiered escalation support processes- Constructed tailored solutions for enterprise customers’ internal security strategies- Collaborated weekly with 20-40 stakeholders to drive product roadmap and cross-sell initiatives- Utilized AI to produce key metrics for indicators for risk within organization- Maintained $5.2 Million ARR book of business- Lead EOL process for legacy product start to finish- Aided third party security audits to maintain SOC2 Type 2 compliance

Education

• Purdue University

  Master's degree, Cyber Forensics

• Purdue University

  Bachelor's degree, Cybersecurity