Sidrah Shaikh

Renewals Manager at Salesforce | Ex-Wells Fargo | Ex-Amazon

Role
Associate Renewals Manager at Salesforce
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Sidrah Shaikh

With over 4 years of experience in recruitment, stakeholder management, and renewals, I…

Experience

  1. Associate Renewals Manager

    Salesforce

    Jul 2024 — Present · Hyderabad, IN

    Customer Retention: Ensuring existing customers continue their subscriptions and renew their contracts with Salesforce products and services.2. Renewal Negotiations: Handling contract renewal discussions, including pricing, terms, and potential upsell opportunities.3. Account Management: Working closely with account executives, customer success managers, and other teams to understand customer needs and address any concerns.4. Data Analysis and Reporting:Monitoring renewal metrics, analyzing trends, and forecasting future renewals to meet or exceed targets.5. Customer Support: Providing support and solutions to any issues customers may face during the renewal process to ensure a smooth experience.6. Strategic Planning: Developing strategies to improve renewal rates and customer satisfaction, including identifying ar plementing best practices.7. Pro-actively engage with customers on their renewal opportunities 120 days before renewal date.

Education

  • St. Helena's School

    ICSE

  • St. Mira’s College

    Bachelor of Business Administration - BBA

  • DY Patil University

    Master of Business Administration - MBA

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Sidrah Shaikh — Associate Renewals Manager at Salesforce in Hyderabad, TG, IN | Unifers