Sidrah Farook

Lead Manager @Manchester Airport

Manchester, GB

Develop highly effective teams by offering growth opportunities, recognition, rewarding efforts, promoting team work & co-operation.• Identify & nurture talent through use of regular performance reviews & robust PDPs.• Support the recruitment of new individuals and take full responsibility for the induction of new line reports into the business.• Ensure that daily sales and focus are being tracked and targets are communicated effectively to teams.• Lead staff huddles to review performance and identify areas of focus & improvement for the week ahead.• Ensuring that all Company policies are communicated to the team and are applied as appropriate thoroughly checking staff understanding at regular intervals.• Support the continuous improvement of the team through management of absence and performance issues when required.• Establish & develop an effective relationship with Brand partners in-store to maximize category performance whilst supporting the removal of barriers to the customer experience.• Conduct daily service reviews with agency partners, escalating unresolved issues to the store managers.• Identify any stock and replenishment issues & agree actions required with the operational teams.• Ensure effective application & review of H&S, risk & compliance policies and stock loss initiatives within the location.

The Manchester Metropolitan University

Bachelor of Science - BS, Psychology

The University of Manchester

Master of Science - MS, Neuroimaging for Clinical and Cognitive Neuroscience