Sidra Abrar

Technical Support Engineer @Scale Computing

IN, US

Provide support for the Hyper-converged computing clusters for Scale Computing end-users, customers, and partners• Answer customer calls and respond to customer cases via all origins (email, chat, etc.)• Troubleshoot and problem-solve analytically while utilizing a vast knowledge base of documentation and other standard operating procedures (SOPS)• Participate in the on-call rotation as agreed by the Tier 1 & 2 Support team. When on-call, be prepared to address technical issues at all times• Partner with Services team for scheduled Service-related tasks including installation of SC//Platform.• Stay up-to-date on new product features and updates, and proactively seek out additional resources and training to deepen understanding of the product.• Develop and maintain supplemental skills such as networking and 3rd-party product integrations, which can help enhance overall product knowledge.

College of DuPage

Computer Science

DeVry University

Associates of Applied Science

DeVry University

Bachelor of Science - BS