Siddhant Patel
Service Designer | Design Researcher | ex eBay
- Role
- Ford Motor Company
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Siddhant Patel
With over 6 years of work experience in service design, user experience design, and design research, I am passionate about creating holistic and systemic solutions that improve the lives of customers and employees. My field of expertise is in designing and conducting research supported by service design methodologies, such as problem alignment framing workshops, service blueprints, and customer journey maps. I am currently looking for new opportunities to apply my skills and knowledge in a dynamic and collaborative environment that values innovation, empathy, and diversity.In my most recent role as a Lead Service Designer at eBay, I focused on service design capability projects to improve end-to-end customer and employee experiences revolving around sanction investigation, risk, privacy, and trust. I designed and conducted research to identify and prioritize the pain points to solve for near and far term solutions with a goal of reducing customer service requests by 10%. I also contributed to the design and development of prototypes, concepts, and frameworks to communicate and validate the solutions with stakeholders. I used my skills in user experience design, Adobe Creative Suite, and process improvement to deliver high-quality and impactful outcomes.
Experience
Present
Education
CEPT University
Bachelor of Fine Arts - BFA, Architecture
2007 — 2014
Savannah College of Art and Design
Master of Fine Arts (M.F.A.), Service Design
2016 — 2019
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