Sidney Ramirez

About Sidney Ramirez

I am a hospitality technology leader with over 19 years of experience driving IT strategy and operations within corporate and service-based environments. I specialize in aligning enterprise technology ecosystems with operational excellence and elevated guest experience across multi-property hospitality organizations.My background includes leading end-to-end hospitality systems including PMS, POS, CRM, payment processing, telephony, contact center platforms, and guest-facing digital solutions such as mobile check-in, digital keys, Wi-Fi services, and loyalty integrations. I focus on delivering scalable, secure, and resilient infrastructure that enhances both operational performance and guest satisfaction.I have extensive experience partnering with executive leadership—including CEOs, CIOs, and CTOs—to design and implement cost-effective, future-ready technology roadmaps. My leadership ensures IT operations are fully aligned with brand standards, service delivery expectations, compliance mandates (PCI, PII, GDPR), and long-term capital planning strategies.With deep operational awareness, I oversee planning, coordination, and execution of enterprise IT initiatives while maintaining high availability of mission-critical systems across resort environments. I am highly experienced in vendor governance, contract negotiation, SLA management, and technology lifecycle planning to ensure sustainable growth and controlled risk.I bring strong financial and operational discipline, including budgeting, forecasting, infrastructure optimization, and troubleshooting complex cross-platform integrations. I am known for resolving escalated service issues efficiently while maintaining a strong commitment to guest experience and internal stakeholder satisfaction.As a collaborative and culturally aware leader, I successfully manage onsite and remote technical teams across diverse hospitality environments, driving accountability, continuous improvement, and service excellence.

Experience

1. Resort Technology Engineer

   Holiday Inn Club Vacations

   Sep 2018 — Present

   Oversee the deployment, configuration, and maintenance of hospitality software systems such as PMS, POS, CRM, booking platforms, and revenue management systems during and post project implementation. Lead efforts to integrate various systems (e.g, PMS with POS or CRM) to improve data flow, guest experience, and operational efficiencies. Works with Networking partners to ensure that all hardware systems (servers, networks, security systems, IoT devices, etc.) are functioning optimally and are integrated with software solutions. Leadership: Liaise with third-party technology vendors for software licenses, hardware purchases, service agreements, and issue resolution.

Education

• New York City Technical College

  Bachelor of Applied Science (BASc), Computer Science

  1989 — 1993

Skills

• Visio
• IT Management
• Strategic Planning
• Operating Systems
• Technical Support
• Business Analysis
• Program Management
• Vendor Management
• Project Planning
• Integration
• Information Technology
• Enterprise Resource Planning (Erp)
• Cloud Computing
• System Administration
• Team Leadership
• Erp
• Professional Services
• Hardware
• Solution Selling
• Management
• Team Building
• Sharepoint
• Training
• Software Installation
• Budgets
• Security
• Enterprise Software
• Project Management
• Disaster Recovery
• Vmware Esx
• Troubleshooting
• Networking
• Pmo
• Nonprofits
• Leadership