Sid S. Mohammed

About Sid S. Mohammed

The best part of my career has always been around helping to shape successful relationships. I enjoy building solid professional relationships across all company levels – from direct field sales to C-level decision makers. Relationships matter! As a Business Development Manager at TTEC, I leverage my 25+ years of experience to understand client needs to improve on their customer experience initiatives that impact the entire customer lifecycle. I help organizations across the globe to link together sales, operations and digital/mobile technologies to provide a seamless experience for their customers in both B2B and B2C environments. In addition to my role at TTEC, I am also the founder of NLS Consulting, a consultative service specializing in best practices within the changing landscape of the investment world. I help clients understand the various risks and opportunities in the market, as well as provide wealth management, estate planning, and business succession plans. I am a Certified Financial Planner® and a Certified Trust & Financial Advisor™, and I have presented on the growing ESG tendencies within the global markets over the last decade. I am passionate about building mutually beneficial relationships that translate to profitable growth for both the client and the company.

Experience

1. Business Development Manager

   TTEC

   Oct 2023 — Present · Scottsdale, AZ, US

   Outsourcing customer experience and technology services that has helped companies across the globe design customer experience initiatives that impact the entire customer lifecycle. These initiatives link together sales, operations, customer care contact centers, digital/mobile technologies and a transformation roadmap to provide a seamless experience for their customers in both B2B and B2C environments.Designed to improve return on investment, these initiatives have driven significant cost savings, improved customer satisfaction scores and retention levels, improved engagement of Gen Y (Millennials) and omni-channel consumers and drive sales and cross/up sales across all customer demographics.

Education

• Arizona State University

  Bachelor of Arts, Italian Literature

• Cannon Financial Institute

  CTFA™, Advanced Trust, Tax, and Estate Planning Strategies

• American College

  Certified Financial Planner ®

• Arizona State University

  Bachelor of Science, Biology