Sidharth Swami
- Role
- Advisory Solution Consultant - Itom at ServiceNow
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sidharth Swami
India\'s financial institutions run on trust. When the IT infrastructure behind that trust…
Experience
Advisory Solution Consultant - Itom
Jan 2026 — Present · Mumbai, IN
As an ITOM Specialist Solution Consultant at ServiceNow, with a focused my mandate is to help BFSI organizations modernize and operationalize their IT and digital estates at scale.I work with banks, NBFCs, insurers, and fintechs to design service-centric IT operations using Discovery, Service Mapping, Event Management, AIOps, and Cloud Observability, ensuring infrastructure, applications, and cloud services are tightly aligned to critical business services.My focus areas include:Translating complex, regulated BFSI environments into a reliable service modelEnabling proactive operations through noise reduction, correlation, and AI-driven insightsImproving availability, resilience, and MTTR for revenue-impacting servicesSupporting regulatory expectations around stability, auditability, and operational risk
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