Sidharth S Nair

About Sidharth S Nair

5+years of Experienced IT Support professional with a proven track record of effectively…

Experience

1. IT Support Specialist

   Architech

   Apr 2024 — Present · Toronto, ON, CA

   Handling internal IT service requests from offices located in various regions, including EMEA, AMER, and APAC, as well as from remote workers, ensuring uninterrupted operation of systems and infrastructure• Conducting thorough system audits and carrying out proactive maintenance tasks to ensure system security and reliability across the organization• Administering user accounts and access controls, including setting up single sign-on (SSO), enabling multi-factor authentication, and integrating various applications to streamline user access• Collaborating with diverse teams across the globe to optimize processes and improve overall efficiency within the organization• working alongside my colleagues to handle day-to-day IT operations• Overseeing the deployment, configuration, and management of company devices, utilizing Kandji for Apple devices and KACE for Windows operating systems, along with Logitech conferencing systems, while maintaining high standards of security and compliance• Managing the full lifecycle of company assets, from procurement and tracking to disposal, ensuring effective resource management and compliance• Contributing to initiatives aimed at revamping the current state of the service desk and continuously improving internal operations• Enhancing the knowledge management system by proactively reviewing internal articles and making necessary corrections to ensure accuracy and relevance• Setting up, troubleshooting, and managing audio-visual equipment for events, ensuring all AV requirements are met smoothly and efficiently

Education

• Mahatma Gandhi University

  Bachelor of Commerce - BCom

  2016 — 2019