Sidhanta Patro
Support Escalation Engineer @ Microsoft | Unified Communications Solutions | Device SME
- Role
- Support Escalation Engineer at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sidhanta Patro
Steering complex customer engagements for over six years, my role as Support Escalation Engineer at Microsoft focuses on deploying and managing sophisticated unified communications systems. Our team excels in crafting tailored Microsoft Teams and Skype for Business solutions, ensuring enterprise customers leverage these platforms to their utmost capacity.With a strong foundation in pre-sales technical demonstrations and a proactive approach to customer relationships, I advocate effectively between Microsoft and our clients. Recognized as a TEAMS DEVICE SME, I harness my expertise to enhance collaboration, streamline communications, and drive customer satisfaction through innovative technology solutions.
Experience
Support Escalation Engineer
Jul 2018 — Present · Bengaluru, IN
Collaborated with sales team on pre-sales activities, including preparing proposals and providing technical demonstrations.• Collaborate with customers to gather requirements and provide recommendations for unified communications solutions.• Assisted customer to plot a network diagram to design VOIP in the most efficient way possible.• Design and deploy Microsoft Teams and Skype for Business solutions for enterprise customers.• Manage and troubleshoot unified communications environments, including voice, video, and chat capabilities.• Advocate between Microsoft and customer to make sure the customers are using the solution to its full potential. • Proactive cadence with customer to monitor the customer environment for potential risks which would lead to critical issues in future.• Conducted training for Microsoft employees and customer SPOCS for their technical readiness, feature debrief pre and post deployment.• Guided customers regarding their purchase of their renewal of their license for their optimal utilization making sure they get the best value on the procurements.• Engaging on Customer Escalations consistently to help expedite troubleshooting, improve customer satisfaction and reduce churning.• Mentoring other SEE aspirants and helping them work on their own SEE readiness activities.
Education
Nalanda Institute of Technology
Bachelor of Computer science and Engineering, Computer Science
2008 — 2012
Skills
- Microsoft Office
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