Sidhant Sharma
Operations Management | Client Relationship Management | Problem Solving Expertise | ORM | Leadership |
- Role
- Operations (Gda) at Atlys
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sidhant Sharma
Customer Experience professional with strong expertise in escalation management, ORM, and…
Experience
Operations (Gda)
Aug 2025 — Present · New Delhi, IN
Handled end-to-end visa application processing, ensuring accuracy, compliance, and timely submissions.* Verified applicant documents such as bank statements, employment letters, residence proofs, passports, and visa copies.* Maintained case notes and updates in the CRM for an efficient tracking and follow-ups.* Ensured adherence to immigration policies, guidelines, and organisational SOPs.* Assisted applicants in completing mandatory digital forms (e.g, TDAC – Thailand Digital Arrival Card, MDAC – Malaysia Digital Arrival Card, VEVO checks).* Identified fraudulent or non-compliant documents and escalated cases as per policy.* Supported continuous improvement by suggesting process enhancements for faster and more accurate visa processing.* Delivered excellent customer service while managing sensitive cases with professionalism and confidentiality.
Education
Delhi University
B. Com
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