Sidhant Gupta
Service Planning and Strategy || Channel Management || Customer Experience || Enhancing Customer Journey through Digital Enhancements || Automobile Enthusiast
- Role
- Manager- Service Planning and Strategy at Nexa - Maruti Suzuki India Ltd
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sidhant Gupta
A competent and ambitious professional with over 12 years of expertise across After Sales, Customer Service, Service Planning and Strategy & Project Management operations. Presently associated with Maruti Suzuki India Ltd, Gurugram as Manager, Strategy and Service Planning – NEXA Channel- Hands-on experience in strategy planning and service operations with focus on profitability by ensuring optimal utilization of resources- Expertise in managing all service related issues, attending customers, providing sales & after-sales services - Proven skills in coordinating with all levels of management and executing projects within the set parameters successfully- Skilled in analyzing and identifying business need through data analytics and focused tracking of key initiatives across the industry- Proficient in organizing & controlling various aspects of service leading to customer delight through speed of service and process improvement- An effective communicator with relationship management skills with the capability to relate to people at any level of business and management
Experience
Manager- Service Planning and Strategy
Nexa - Maruti Suzuki India Ltd
Dec 2016 — Present
Education
University of Petroleum and Energy Studies
Bachelor of Technology - BTech
2007 — 2011
Indian Institute of Foreign Trade
Executive Post Graduate Degree in International Business
2021 — 2023
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