Sidhant Deb

About Sidhant Deb

Customer Success Leader with 8+ years managing enterprise & global SaaS accounts across India, UAE & APAC. Proven track record of reducing churn below 3%, driving multi-million AED/INR/SGD TPV portfolios, generating 60%+ of revenue from managed accounts, and scaling CS Operations from scratch. Experienced in implementations and large-scale adoption for clients like TATA Power, Titan, Swiggy, Connect Resources Group, Bateel & Emirates Transport.

Experience

1. Sr Key Account Manager

   Pluto

   Aug 2024 — Present · Dubai, AE

   As a Senior Customer Success Manager at Pluto, I am responsible for partnering with enterprise customers to understand their financial workflows, identify process gaps, and design solutions that improve operational efficiency. I take a consultative approach, acting as a customer advocate, advising on best practices, and leading end-to-end implementation to ensure seamless adoption and long-term value.My role also includes supporting Pluto’s ecosystem through strategic partnerships, enabling stronger integrations and enhanced customer experience. I’m committed to delivering measurable impact, building trust with stakeholders, and driving success through thoughtful guidance and continuous engagement.

Education

• United world School of Business

  PGPM, Marketing, Finance

  2014 — 2016

• Calcutta university

  Bachelor of Commerce (B.Com.)

  2010 — 2013

Skills

• Business Strategy
• Powerpoint
• Microsoft Excel
• Strategic Planning
• Marketing Strategy
• Business Development
• Strategy
• Marketing
• Team Management
• Data Analysis
• Leadership
• Management
• Customer Service
• Market Research
• Data Research
• Microsoft Word
• Sales
• Microsoft Powerpoint