Sidhant Chopra
Senior Lead Customer Success Specialist @BrowserStack
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WORK HISTORY
Senior Lead Customer Success Specialist @BrowserStack
Collaborated with the executive leadership team to define and coordinate the company\'s business andcustomer care strategies with a strong focus on customer satisfaction/retention, employee enrichment and growth
EDUCATION
Delhi College of Engineering
Bachelor of Technology (BTech), Major in Electronics
Delhi College of Engineering
Convener
Delhi School of Economics
Convener
Delhi School of Economics
Master of Business Administration - MBA
Delhi School of Economics
Member
Delhi University
Delhi School of Economics, MBA- International Business
Delhi College of Engineering
Vice President
SKILLS
ABOUT SIDHANT CHOPRA
As a Sr. Lead Customer Success at BrowserStack, I oversee the day-to-day engagements with the top-end customers for the leading web and mobile testing platform. With over 7 years of experience in customer success management, I have developed and nurtured strong relationships with clients across various industries and regions, ensuring their satisfaction and loyalty with BrowserStack\'s services and products.I leverage my skills in customer relationship management (CRM), presentations, and negotiation to deliver quality outcomes for both the customers and the company. I work closely with the marketing, product, and business teams to provide feedback and insights from the customers, and to identify and pursue opportunities for upselling, cross-selling, and renewals. I also hold a MBA in International Business from Delhi School of Economics and a BTech in Electronics from Delhi College of Engineering, which enable me to understand and communicate effectively with diverse and technical audiences.
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