Siddhartha Mitra

About Siddhartha Mitra

Program Leader and AI Solutionist with 18 years in professional services, business operations, and customer success.Gen AI Expert with a deep understanding of cutting-edge practices in AI Foundry, Responsible AI and Agentic AI. Specializes in driving innovation by managing complex Gen AI and emerging technology projects, leveraging Agile methodologies for accelerated, high-quality software delivery.Proven success in end-to-end client engagement, including leading successful Proof-of-Concept (PoC) initiatives, crafting winning proposals as an RFP Solutionist, and translating strategic vision into tangible business outcomes. Adept at leading high-performing teams, executing strategic initiatives, and consistently achieving operational excellence and organizational growth.I bring a track record of strengthening customer relationships and aligning strategic planning with execution to deliver measurable outcomes. Whether scaling teams, optimizing delivery pipelines, or transforming customer experience, I’m focused on creating lasting value.Currently exploring for Leader opportunities where innovation, collaboration, and transformation intersect.

Experience

1. Program Manager Ii (Genai)

   HCLTech

   Apr 2024 — Present

   As a seasoned leader in Professional Services and Client Onboarding at HCLTech, I bring a wealth of experience in driving successful outcomes for clients across Banking, Semiconductor, and Pharmaceutical industries globally.With a strong focus on customer satisfaction and service level achievement, I have led large-scale internal initiatives and managed some of the most complex and high-impact client engagements in the industry. Core Expertise: Gen AI Software Onboarding: Leading onboarding journeys for cutting-edge AI solutions with a focus on business value. Opportunity Identification & PoC Delivery: Identifying new business opportunities, executing Proof of Concept (PoC) projects, delivering impactful demonstrations, and capturing detailed win/loss feedback. Agile Project Management: Proficient in Agile methodologies, ensuring projects are delivered on time, within scope, and aligned with client expectations. Cross-Functional Leadership: Managing transition, support, and continuous improvement across global teams to ensure a seamless client experience.I am passionate about transforming ideas into reality and creating long-term value for clients through innovation, collaboration, and strategic execution. My goal is to continually enhance customer experiences and drive business success through effective service delivery.

Education

• Sikkim Manipal University - Distance Education

  M.B.A, Project Management

  2015 — 2017

• Indira Gandhi National Open University

  Master of Computer Applications - MCA, Computer and Information Sciences and Support Services

• Delhi University

  B.A (Hons), Humanities (Bachelor or Arts)

  2004 — 2007

• Shyama Prasad Vidyalaya

  Higher secondary, Humanities

  1995 — 2004

Skills

• Itil
• IT Operations
• Lotus Notes
• Service Delivery
• Technical Support
• IT Management
• Service Desk
• Team Management
• IT Strategy
• Citrix
• Infrastructure
• IT Service Management
• Business Intelligence
• Mcse
• Lotus Domino
• Troubleshooting