Mohammad Siddique

Shift Leader @Tesco

London, GB

Led a team of 45 customer service professionals, managing daily operations and ensuring high levels of service delivery in alignment with company standards. Improved 15% stock shrinkage by utilising analytics tools such as Tableau and Excel to assess stock levels, monitor KPIs and identify trends, achieved top position in stock performance across the group. Spearheaded achieving 2 consecutive zero not-mets in audits and compliance by utilising Tableau dashboards to keep up to date with compliance. Achieved 33% customer satisfaction score, improving from -47% by reallocating staffi ng resources based on data insights and reducing checkout wait times by 26%. Reduced labour costs to 200 hours/week by creating data-driven rotas in Excel, optimising payroll management, and aligning weekly hours with budget constraints. Increased weekly sales, contributing to £200K/week from £150K/week by remerchandising the highest-selling products by taking data-driven decisions. Fostered a collaborative culture between day and night teams, implementing a digital handover system and enhancing communication, which reduced operational errors by 11%.

London Metropolitan University

BSc

University of Liverpool

MSc

Newham College of Further Education

Access to HE Diploma in Electronics and Computer Engineering

New City College

GCSE