Siddiq Ah

Experience

1. Servicenow Developer Administrator

   Ntt Data Business Solutions - Us

   Aug 2019 — Present · US

   Developing reports, dashboards in ServiceNow as per ASPR requirements. Working on Discovery and set up mid servers and check for the connectivity. Expert in troubleshooting Discovery tool. Configuring MID Server and importing data from external sources. Expertise in exporting CMDB data, load data reconciliation with the help of transform map and transform script. LDAP integration to update the users and groups. End-to-End Discovery setup in ServiceNow to identify the IT Assets of enterprise IT infrastructure, making it possible to capture an accurate and up-to-date mapping CI relationship. Translate business requirements into technical architecture of the proposed solution taking advantage of out of box functionality minimizing required customization. Created software models / software entitlements for SAM process. Worked with Offshore teams for any support and delegating tasks accordingly Develop, design, and implement new functionality including applications modules, workflows and catalog requests. Developed reports, dashboards in ServiceNow as per requirements. Managing daily SCRUM meetings and assigned enhancements/defects to the team members. Automating the change requests when update sets are moved to Production using FLOW DESIGNER. End to end Integrations of XMatters (Monitoring tool for Major Incident Management), PagerDuty, Slack and Jira with ServiceNow using Integration Hub.