Siddhi Sathe

Crm @Ajmera Realty & Infra India Ltd.

Mumbai, IN

Key ResponsibilitiesCRM System Management: Maintain and optimize the CRM platform Farvision. This includes data entry, data cleansing, and ensuring data accuracy and integrity.Customer Relationship Building: Act as a primary point of contact for key customers, building and nurturing long-term, trusting relationships.(This involves handling inquiries, resolving complaints, and ensuring customer satisfaction.)Sales and Marketing Collaboration: Work closely with sales, marketing, and customer service teams to align CRM strategies with overall business goals. This may involve sharing customer feedback with the product development team, and collaborating on marketing initiatives.Customer Service and Support: Provide excellent customer service by responding to and resolving customer issues in a timely and professional manner.(This involve handling inquiries across various channels like phone, email, whatsapp)Reporting: Generate reports from the CRM to track collection activities, monitor progress toward targets, and provide insights to management.Collaboration and Communication: Working with sales, engineering, and support teams to understand their needs and provide them with accurate, up-to-date drawings or AutoCAD files.Collection - Resolve Disputes and Inquiries: Address and resolve customer questions or disputes regarding billing discrepancies, invoices, or services.

St. Xavier's College

B.com