Siddhi Patil
Service Manager at Reliance Jio Infocom Limited
- Role
- Service Manager at Jio
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Siddhi Patil
Skilled in Research, Analytics, Customer Service & Management, Advanced SQL, Microsoft Excel. Strong business development professional with a PGDM focused in Telecom from Balaji Institute Of Telecom and Management.
Experience
Service Manager
Oct 2022 — Present · Mumbai, IN
Manage direct relationship with customer and account coordinator.\\\\n• Act as pivotal point for account, customers and Jio, across life cycle\\\\n• Minimum specified visits per month to each of the allocated accounts.\\\\n• Service reviews with account, influencer management and request fulfilment as per defined SLA.\\\\n• Escalation management, complaint Resolution as per defined SLA\\\\n• Payment/Collections /Pickup /Suspense clearance for allocated accounts.\\\\n• Provide all solutions – Fixed line, voice and data, account level changes, MACDs and service provisioning.\\\\n• Coordinating with KAM and back end support team to ensure new activation and processing with in timelines.\\\\n• Account level service reports and MIS.\\\\n• Reconciliation of billing related issue with account and interface with B&P team\\\\n• Customer education and service camps organization along with KAM\\\\n• Closure of Network and other service related concerns. Facilitate financial approvals (e.g. booster installation)\\\\n• Capturing all requests and Close looping post resolution within defined SLA\\\\n• Coordinate with KAM and DSA channel, closely\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Balaji Institute Of Telecom and Management
PGDM, Telecom
2015 — 2017
K.B.P. College of Engineering
Bachelor of Engineering - BE, Electronics
2011 — 2015
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