Siddhi Gore
Account Manager | Former Product Support Specialist | Customer Success-Driven
- Role
- Account Manager at Newfold Digital
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Siddhi Gore
I am a dedicated Account Manager at ResellerClub with a strong foundation in customer…
Experience
Account Manager
Jun 2025 — Present · Mumbai, IN
Manage a portfolio of 150+ B2B SaaS clients and global SMB partners, specializing in web hosting, domain solutions, and SaaS products, nurturing long-term relationships to maximize account growth, retention, and client satisfaction.Act as the primary point of contact for established accounts, delivering proactive support, resolving technical and business queries, and providing tailored product recommendations to meet client needs.Collaborate closely with product, support, technical, and operations teams to ensure smooth customer onboarding, issue resolution, and seamless integration of new solutions.Utilize Salesforce and QuickSight for comprehensive client management, tracking interactions, generating analytics, identifying upsell opportunities, and producing business intelligence reports to monitor key account KPIs.Develop and implement strategic account growth, upsell, and retention plans, resulting in consistent month-over-month revenue increases and maintaining a high client renewal rate.Manage accounts with clients onboarded for over a year by delivering ongoing value through regular check-ins, personalized onboarding resources, and customer webinars aimed at increasing engagement and product adoption.Lead webinars and create custom onboarding materials to empower partners, drive product adoption, and strengthen brand loyalty across the client base.Advise clients on best practices for leveraging the ResellerClub platform and actively contribute customer feedback to product teams to enhance features and user experience.
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