Siddhi Dhatrak

About Siddhi Dhatrak

Hi ‍, My name is Siddhi Dhatrak, and I am currently working as a Implementation Consultant at Avalara, specializing in AvaTax integrations across ERP and eCommerce platforms including Microsoft Dynamics 365, Adobe Commerce, BigCommerce, QuickBooks, Shopify and NetSuite. I manage the end-to-end technical provisioning, troubleshooting and configuration of systems that process billions of tax transactions.Previously I\'ve worked as a Summer Intern at Bosch Chassis Systems India Pvt. Ltd, where I had the opportunity to be a part of and championed the \'Paperless Factory Approach\' project, which digitized shopfloor management records and significantly enhanced production transparency by 32%. I hold a degree in Electronics and Communications Engineering from MIT Academy of Engineering Pune, where I completed coursework in Digital Signal Processing, VLSI, Communication Systems, Control Systems, IoT, Machine Learning, and Management. I have a strong interest in Product Management, Project Management, Software Implementation, Data Analysis, ERP Integration, Artificial Intelligence, Statistics, Communication Systems.

Experience

1. Implementation Specialist

   Avalara

   Mar 2024 — Present

   Led 200+ end-to-end SaaS implementations involving ERP, POS, and eCommerce integrations, ensuring successful go-live delivery.• Conducted requirements gathering, data mapping, configuration, UAT, and post implementation support for AvaTax solutions.• Defined project scope, managed timelines, and mitigated risks for client-initiated software and data migration projects.• Designed and implemented tax automation solutions, improving go-live accuracy by 20%.• Collaborated with cross-functional teams (Product, Engineering, Support, developers) to drive change management and adoption.• Documented functional specifications, SOPs, and best practices to support long-term client success.• Assisting customers to install and configure one or more of the following ERPs: WooCommerce, Dynamics GP, D365 Sales, D365 Business Central, Salesforce Sales Cloud, NetSuite, QuickBooks.• Communicate clearly and concisely with customers in written and verbal form and maintain accurate and timely records on our ticket tracking system – Salesforce. Support customers\' success by answering application questions, tracking issues, monitoring changes, and resolving or escalating problems according to company guidelines.• Coordinate between internal implementation and technical resources and client teams to ensure smooth delivery.

Education

• MIT Academy of Engineering, Alandi, Pune

  Electronics and Telecommunication-Btech

  2020 — 2024