Siddheswar Thandaka

About Siddheswar Thandaka

Strategic Product Manager with 15+ years of IT experience and 10+ years in product management, focused on building scalable SaaS platforms and automation-first solutions that drive measurable business outcomes. My core strength lies in Commerce Cloud, Subscription & Billing, Order Management, Lead-to-Cash transformation, and Customer Service Operations, with deep expertise across the Salesforce ecosystem (Sales Cloud, CPQ, Service Cloud).I specialize in designing future-ready platforms by leveraging API-first architectures, AI, and RPA to simplify complex enterprise workflows, reduce manual effort, and elevate customer experience. I thrive at the intersection of product strategy, execution, and cross-functional collaboration, partnering closely with engineering, UX, sales, and operations. Impact at TriNet* Driving a $10M ARR roadmap by modernizing PEO Benefits platforms, including plan design, pricing, enrollment, and servicing* Embedded AI CSO Assistants and RPA into Salesforce Service Cloud, cutting resolution times by 90% and operational costs by 30%* Orchestrated carrier and vendor data feeds using complex APIs to ensure accurate, end-to-end data flow* Owned the full product lifecycle from discovery and metrics to production delivery and adoption Transformation at VMware* Led the Subscription Commerce Cloud platform, enabling VMware’s shift from perpetual licensing to SaaS subscriptions* Delivered 50+ microservice APIs across ordering, billing, renewals, and license management, improving efficiency by 35%* Recognized with the VMware CIO Award for leading high-impact subscription and enterprise architecture initiatives Areas of Expertise* Processes: Lead-to-Cash, Subscription & Usage Management, Order Management, Renewals* Platforms: Salesforce (Sales, CPQ, Service), Commerce Cloud, SaaS ERP* AI & Automation: AI Assistants, RPA, LLM-enabled workflows* Domain: US PEO Benefits, Enrollment Lifecycles, Carrier/Vendor Integrations* Execution: Agile/Scrum leadership, PRDs, roadmaps, and stakeholder alignmentI’m passionate about building high-scale platforms that reduce friction, unlock growth, and deliver real customer value. Always open to connecting on SaaS product leadership, AI-driven automation, and platform strategy.

Experience

1. Lead Product Manager

   TriNet

   May 2024 — Present · Hyderabad, IN

   Strategic Roadmap: Defined CSO product strategy and roadmaps in collaboration with leadership to drive $10M ARR growth. AI & RPA Innovation: Reduced service resolution times by 90% by integrating AI Assistants and RPA within Salesforce Service Cloud. Process Engineering: Lead end-to-end automation—from metric-driven discovery to production—achieving a 30% reduction in operational costs. Domain Expertise: Streamlined PEO Benefits processes, optimizing plan pricing, enrollments, and automated Carrier/Vendor data feeds. Stakeholder Alignment: Collaborated with architects and engineering to transform manual workflows into scalable, automated digital solutions. Agile Documentation: Authored high-fidelity PRDs, Epics, and User Stories, ensuring 100% alignment between business goals and technical delivery. Backlog Management: Spearheaded feature prioritization and backlog refinement, maintaining a 2–3 quarter forward-looking roadmap. Delivery Excellence: Oversaw sprint planning and solution design for cross-functional teams, ensuring an 80% on-time delivery rate.

Education

• Birla Institute of Technology and Science, Pilani

  Master of Technology - MTech, Specialization in Data Analytics

  2019 — 2021

Skills

• Call Center
• Install Base
• Software Development Life Cycle (Sdlc)
• Business Process
• Business Intelligence
• Advanced Pricing
• Crm
• Integration
• Sdlc
• Solution Architecture
• Oracle Applications
• Oracle E-Business Suite
• Solution Design
• Customer Service
• Erp
• Oracle
• Requirements Analysis
• Service Contract
• Business Process Design
• Depot Repair
• Gap Analysis
• Quoting
• Oracle Crm
• Oracle Reports
• Inventory Management
• Business Analysis
• Requirements Gathering
• Order to Cash
• Teleservice
• Consulting
• Wireless
• Customer Relationship Management (Crm)
• Sales Contracts
• Enterprise Resource Planning (Erp)
• Field Service
• Knowledge Management
• Vendor Management