Siddhesh Shinde
CX Consultant - Crafting and Elevating Seamless Experiences
- Role
- Sales Engineer at Avaya
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Siddhesh Shinde
Results-driven CX and Cloud Communications Specialist with 12+ years of experience in…
Experience
Sales Engineer
Nov 2021 — Present · Mumbai, IN
Participating in client meetings to understand their business challenges and presenting tailored solutions around UCaaS, CCaaS and AI solutions2. Preparing and responding to Requests for Proposals (RFPs) and Requests for Information (RFIs), ensuring that all technical aspects are thoroughly addressed3. Managing and executing PoC projects to demonstrate the feasibility and value of proposed solutions 4. Developing and delivering technical proposals, including system architecture diagrams, integration plans, and implementation timelines5. Working closely with the Sales team to identify and qualify opportunities, developing strategies to address client needs6. Enabling Partners and Distributors to extend Avaya\'s CX portfolio to the SMB markets7. Building and maintaining strong relationships with key stakeholders, including clients, partners, and internal teams
Skills
- Internet Protocol (Ip)
- H.323
- Pre-Sales Consulting
- Telecommunications
- Avaya Technologies
- Wireless Technologies
- Contact Centers
- Internet Protocol Suite (Tcp/Ip)
- Session Initiation Protocol (Sip)
- Ccna
- Voice Over Ip (Voip)
- Wireless Communications Systems
- Microsoft Office
- Contact Center Operations
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