Siddhesh Kavatkar
Senior Software Engineer @ Oracle | EBS Applications Support for Financials
- Role
- Senior Software Engineer at Oracle
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Siddhesh Kavatkar
Platform Engineer at Priceline.com with expertise in EBS/Cloud Financials across AR, AP…
Experience
Senior Software Engineer
Jun 2021 — Present
Provided expert-level technical support for EBS Applications Support for Financials – Receivables, diagnosing and resolving complex issues to ensure customer success and satisfaction.• Extensive knowledge supporting the following Financials modules:o Transactions / Receiptso Posting & Reconciliationo Trading Community Architecture• Investigated and resolved escalated technical issues with EBS Financials Receivables, consistently achieving customer satisfaction.• Collaborated with cross-functional teams, including Product Development and Sales, to ensure timely resolution of complex technical issues and to advocate for customer needs.• Developed and maintained in-depth technical knowledge of Oracle products, troubleshooting methodologies, and best practices to deliver effective solutions to customers\' challenges.• Played a key role in defining and improving support processes, resulting in a reduction in time to resolution, streamlining issue resolution, and enhancing overall customer support efficiency.• Authored and maintained comprehensive technical documentation, knowledge base articles, and troubleshooting guides, contributing to improved customer self-service options.• Conducted regular technical training sessions for support engineers, enabling them to stay up-to-date with the latest product features and troubleshooting techniques.
Education
University of Mumbai
Bachelor of Engineering - BE
2011 — 2015
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