Siddhesh Dhuri
Process Associate – U.S. Chargeback Process | Acting Unit Manager
- Role
- Process Associate at Tata Consultancy Services
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Siddhesh Dhuri
Banking Operations and Chargeback Specialist with 8+ years of BFSI experience across U.S.…
Experience
Process Associate
Mar 2020 — Present
Manage end-to-end U.S. credit card disputes (fraud & non-fraud) for Visa, Mastercard, and AMEX networks.Lead shift operations and supervise a team of 10+ to ensure SLA adherence and process accuracy.Conduct investigations and prepare representments ensuring compliance with card network guidelines.Create detailed Excel-based reports for QC, NSA, revenue, and pending cases.Collaborate with stakeholders on dispute resolutions and escalate issues effectively.Mentored new hires and cross-trained peers across queues.
Education
University of Mumbai
Bachelor of Commerce - BCom, Accounting and Finance
2013 — 2016
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