Siddharth Upadhyay
- Role
- Azure Cloud Engineer 2 at Microsoft
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Siddharth Upadhyay
Siddharth Upadhyay is currently working as an Azure Cloud Engineer at Microsoft…
Experience
Azure Cloud Engineer 2
Aug 2022 — Present
Primary support and engineering contact accountable for the customer’s Azure support experience, driving resolution of complex critical problems and supporting key customer projects on Azure. • Acting as the voice of the customer within Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers. • Working together in cross platform team management with field teams (Customer Success Account Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams. • Proactively engaging with customers in understanding and supporting their key solutions, workloads, and priorities on Azure including regular engagement on trend analysis, proactive monitoring, and event planning. • Own project-level Azure issues and actively driving them towards resolution while ensuring support and engineering readiness for key milestones for Strategic Project Execution. • Lead Azure Support to drive fast mitigation of issues impacting critical workloads and provide timely communication in a 24x7x365 global support environment delivering Critical Problem Resolution. • Own and drive the timely delivery of quality root cause analysis (RCA) to understand and prevent future occurrence of reported issues. • Relentlessly champion and advocate driving product feedback, feature requests to address customer pain points and improve Azure resiliency.
Education
YTIET, Mumbai University
Bachelor of Engineering (B.E.), Electronics and Telecommunications Engineering
2008 — 2014
Southern Methodist University
Masters, Telecommunication and Networks
2014
Skills
- 802.1x
- Ims Db/Dc
- Global Catalog
- Windows
- Load Balancing
- Vlan
- Wep
- Sip
- Wifi
- C
- Eigrp
- Ipsec
- Virtualization
- Wpa2
- Ospf
- Cdma
- Border Gateway Protocol (Bgp)
- Restful Webservices
- Domain Name System (Dns)
- Radius
- Python
- Bgp
- Routing Protocols
- Ipv4
- Alm
- Ldap
- Security Information and Event Management (Siem)
- Networking
- Bluetooth
- Telecommunications
- Tcp/Ip
- Vmware Esx
- Vpn
- C++
- Voip
- Hadoop
- Ssl/Tls
- Dynamic Host Configuration Protocol (Dhcp)
- Rf
- Vmware
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