Siddharth Sardana
Global Program Leader - Tech Delivery Management & Digital Operations
- Role
- Delivery Leader at Cognizant
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Siddharth Sardana
Global business leader with 21+ years of experience driving customer success, enterprise…
Experience
Delivery Leader
Aug 2012 — Present · Hyderabad, IN
Governance, P&L management, program management, client engagement and escalation management of 600+ HC, Cloud Tech teams.Partnering with the client on strategy design and implementation for cloud practice to drive transformation through technology intervention.Driving Gen AI and automation programs to improve customer experience and to reduce the cost of operations.Accountable for managing leading tech clients. 7x growth in business through 3 unique business streams.Established and lead GIS maps team for leading tech product client. The team was instrumental in creating the product ground up.Established Gen AI program to enable voice assistants and improve search capabilities. Highly proficient multi-cultural team operational in Poland, Canada, India, China and Malaysia.Program\'s key objective is to train algorithm for highly effective response to user queries in text and voice covering 25 global languages and dialects.
Education
Punjab Technical University
Bachelor's Degree
2000 — 2003
Skills
- Market Research
- Business Strategy
- Market Analysis
- Primary Research
- Business Information
- Competitive Intelligence
- Team Management
- Secondary Research
- Competitive Analysis
- Benchmarking
- Data Analysis
- Analysis
- Management Consulting
- Business Intelligence
- Business Planning
- Segmentation
- Transition Management
- Analytical Skills
- Management
- Market Intelligence
- Customer Insight
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