Siddharth Garg

ITIL Certified | IT Service Management (ITSM) Professional | Service Delivery | Incident, Problem & Change Management | SLA & Process Excellence

Role: Associate Consultant at Tcs at Tata Consultancy Services
Location: Delhi, IN
LinkedIn followers: 500 followers

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About Siddharth Garg

ITIL-certified IT Service Management professional with over 15 years of experience…

Experience

Associate Consultant at Tcs
Tata Consultancy Services
May 2021 — Present · Noida, IN
As part of the global IT Service Management team, I drive service delivery excellence across incident, problem, and change management functions under the ITIL framework. My role focuses on ensuring SLA adherence, improving operational efficiency, and managing high-impact incidents with minimal business disruption.Key Highlights:Manage P1/P2 incident recovery and stakeholder communication, ensuring minimal downtime.Lead Change Management activities and represent changes in CAB meetings with zero disruption.Deliver detailed Root Cause Analyses (RCA) and drive continual improvement initiatives.Conduct proactive trend analysis and preventive problem management to enhance service stability.Collaborate with cross-functional teams and executive leadership to align IT operations with business goals.

Skills

Global IT Operations
IT Service Management
Itil
IT Service Delivery
IT Operations Management
IT Infrastructure Operations
Itil V3 Foundations Certified
Project Co-Ordination
IT Operations
Service Delivery Management
Project Delivery

Contact information

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Work email
•••••@tcs.com
Personal email
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Siddharth Garg

Experience

Associate Consultant at Tcs

Skills

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