Siddharth Diwan

Director of Client Services @Arrow Workforce Solutions

Toronto, ON, CA

Led and directed a team of Account Managers, providing guidance, mentorship, and support to ensure exceptional client service and satisfaction.• Developed and implemented strategic plans to drive client retention, revenue growth, and overall business success.• Established and nurtured relationships with key decision-makers and executives within client organizations, acting as a trusted advisor.• Collaborated with clients to understand their business objectives, talent needs, and workforce planning strategies.• Developed customized staffing solutions, aligning with clients\' goals and delivering high-quality talent to meet their requirements.• Oversaw the successful execution of client projects, ensuring seamless coordination between clients, internal teams, and candidates.• Conducted regular business reviews with clients to assess satisfaction levels, address concerns, and identify opportunities for improvement.• Negotiated and managed complex contract agreements and service level agreements (SLAs), ensuring mutual alignment and compliance.• Monitored and analyzed key performance indicators (KPIs) to measure client satisfaction, service quality, and financial performance.• Collaborated with internal stakeholders, such as recruitment, operations, and finance teams, to ensure seamless client onboarding and service execution.• Acted as a point of escalation for client issues, leveraging problem-solving skills and strategic thinking to provide effective resolutions.• Supported business development efforts, working closely with sales teams to identify cross-selling and upselling opportunities within existing client relationships.• Represented the company at industry events, conferences, and networking forums to enhance brand visibility and build new client relationships.• Contributed to the overall strategic direction of the company, providing input and insights based on client feedback and market trends.

Delhi University

Bachelor of Arts (Honours), Social Sciences

George Brown Polytechnic

Post Graduate Certificate, Human Resources Management (with Coop)

George Brown Polytechnic

Post Graduate Certificate , Sport and Event Marketing (with coop)