Siddharth Boddupalli
Associate Director - Customer Success @ AppZen | MBA, Customer Success
- Role
- Associate Director - Customer Success at AppZen
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Siddharth Boddupalli
Siddharth Boddupalli (Sidd) is a customer success leader with 20+ years of experience across enterprise SaaS, ERP, data management, and AI-powered finance automation. He specialises in driving adoption, expanding accounts, and building high-performing CS teams across global Fortune 500 portfolios.Jan ’25 – Present | AppZen | Associate Director, Customer SuccessJoined AppZen to gain hands-on experience scaling customer success at a high-growth AI startup. Led enterprise AI audit adoption across a growing portfolio of Fortune 500 accounts spanning pharma, financial services, manufacturing, and technology. Built and coached a high-performing CSM team across complex, multi-stakeholder global accounts, while remaining accountable for team GRR and NRR pipeline targets. Drove agentic AI expansion programs deploying autonomous agents targeting thousands of automated compliance decisions per month. Designed and led an India GBS/GCC engagement program to drive adoption, surface expansion opportunities, and generate AE pipeline. Delivered executive-level business reviews and maintained a structured cadence of onsite and virtual touchpoints with senior stakeholders, while generating customer references, case studies, and advocacy programs contributing to AppZen’s market credibility.Apr ’21 – Feb ’25 | Informatica | Portfolio Leader, MEALed a team managing a $32M+ ARR portfolio of enterprise customers across the MEA region, driving adoption of cloud data governance, quality, and master data management solutions. Oversaw renewals, expansion, and escalations while reporting risks, churn signals, and upsell opportunities to senior leadership.Apr ’19 – Apr ’21 | SAP Concur | Regional ManagerDrove adoption of travel and expense management solutions across a regional customer base. Delivered strategic guidance, implemented retention initiatives, and grew revenue while reducing churn.Mar ’16 – Apr ’19 | Emtec Inc.| Presales ManagerLed Oracle Cloud Fusion presales — conducting product demos, managing proposals, and aligning solutions to customer needs as a trusted advisor.Feb ’10 – Mar ’16 | Oracle India | Account ManagerManaged enterprise and SMB accounts across BFSI and Manufacturing in South & West India. Built long-term customer relationships and received multiple internal recognitions as a customer champion.2006 – 2010 | IT Consulting & SalesEarly career in IT consulting and solution sales across multiple organisations, building the foundation for a customer-first career.
Experience
Associate Director - Customer Success
Jan 2025 — Present
AppZen | Associate Director, Customer Success • Led enterprise AI audit adoption across a portfolio spanning Fortune 500 accounts in pharma, financial services, manufacturing, and technology • Drove agentic AI expansion programs with autonomous agents deployed, targeting 10K+ automated compliance decisions per month • Built and coached a high-performing CSM team across complex, multi-stakeholder global accounts • Designed and led an India GBS/GCC engagement program to drive adoption, surface expansion opportunities, and generate AE pipelineKPI -Here are 3 KPI-focused points you can add: • Accountable for team GRR ≥ 90% and NRR pipeline targets, consistently driving qualified expansion opportunities across the portfolio • My team and I, delivered executive-level business reviews and in-person customer engagements, maintaining a cadence of onsite and virtual touchpoints with senior stakeholders • Generated customer references, case studies, and advocacy programs contributing to AppZen’s market credibility
Education
Welingkar Institute of Management
Master of Business Administration - MBA, Marketing
2018 — 2020
Abu Dhabi Indian School
High School, Mathematics and Computer Science
1983 — 1997
Savitribai Phule Pune University
Engineering, Electronics and Telecommunications
Skills
- Business Process
- Team Leadership
- Erp
- Soultion Oriented
- New Business Development
- Leadership
- Management
- Sales Operations
- Direct Sales
- Customer Service
- Solution Selling
- Salesforce.com
- Business Intelligence
- Consulting
- Demand Generation
- Account Management
- Pre-Sales
- Team Management
- Lead Generation
- Vendor Management
- Business Development
- Requirements Analysis
- Cloud Computing
- Sales
- Enterprise Resource Planning (Erp)
- Business Analysis
- Enterprise Software
- Goal Oriented
- Marketing
- Business Process Improvement
- Saas
- Product Management
- Competitive Analysis
- Selling
- Telecommunications
- Customer Relations
- Analysis
- Crm
- Project Management
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